Our remote support options by or service and engineering teams, ensure the most efficient service to our customers.
Our Service Team assists our customers in managing their installed products and systems. They can provide upgrade solutions for old or obsolete products or systems with new technologies.
With the latest SAPower Edge_Control we can provide real time customer support as well as historic and predictive data. This data assists us to advise our customer on ways of reducing risk, improving quality and efficiencies.
REMOTE SUPPORT BASIC
Remote support of our products and software is an important part of our service.
Basic support is provided by phone, by Teamviewer or Skype directly to company technicians on site.
Remote support is an efficient way of providing support without having service technicians to go on site.
REMOTE SUPPORT ADVANCED
We are able to advanced remote support services via a secure VPN link.
A protected VPN client with encryption and remote logging is used. This requires a dedicated hardware device where options range from smaller secure gateways to advanced secure radio gateways.
These solutions not only offer remote support but also reporting platforms especially critical events.
SERVICE WITH MACHINE INFORMATION SYSTEMS
Real time machine information is available and can be communicated to various platforms or devices including our service team. The service team can then react knowing the problem and actions required.
Historic information is available which is an important part of service fault finding. It also is part of OEE maintenance planning.
Our regional offices have Qualified Service Technicians that can provide on-site support.
Field Support is charged on urgency and product complexity.
Regional Offices can negotiate Service Level Agreements (SLA’s) which ensure guaranteed support levels depending on requirements.
OLD TO NEW MACHINE UPGRADES
Our Service Team support old and current technologies. Older products and technologies do however become inefficient or obsolete.
Our Service Teams can provide turnkey replacement or upgrade solutions ensuring longevity of machines and equipment. In many cases improving efficiencies.
With current critical times and the importance of keeping machines and factories running, we are geared up to undertake such upgrades at short notice.
MECHANICAL AND ELECTRONIC REPAIRS
Our Electronic and Mechanical repair center is located in Gauteng.
This repair center is the hub for all South African regional offices as well as Sub-Sahara Africa customers. Our repair processes meet our supplier compliance standards.
We ensure quick turn-around times dependent on urgency and parts availability.